Code: AP2XCSP
Our Customer Service Apprenticeship is designed to equip your apprentices with the essential Knowledge, Skills, and Behaviours (KSB) needed to thrive in customer-facing roles. The programme spans 15 months, including a three-month Gateway period for final assessment.
During the first 12 months, apprentices will receive training through a mix of college workshops, one-on-one workplace support, and project-based learning. This flexible approach ensures that training integrates seamlessly into an organisations operation with minimal disruption.
The apprentice will be expected to attend regular workplace training sessions, allowing them to apply new skills in real-time. We offer additional English and Maths support if needed, with training options that can be tailored to fit around your organisation's schedule.
At the end of the 12 months, apprentices enter a three-month Gateway period, where they will complete an End Point Assessment (EPA) to determine final grading.
This programme ensures that apprentices are fully prepared to deliver outstanding customer service, enhancing both individual and business performance.
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
Should an applicant not have English or Maths at level 1 they must show that they can work at this level and complete functional skills alongside the main qualification.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Upon completion the apprentice can progress on to the level 3 Customer Service Specialist or Level 3 Business Administration
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of learners said the College campus provides a safe environment
90%
of learners said staff valued students views and opinions about their study programme
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