Level 2 Certificate Understanding Retail Operations
Course Overview
In today's competitive retail landscape, the success of a business hinges not only on the quality of its products but also on the efficiency and effectiveness of its operations. A retail operations course provides invaluable knowledge and skills that are essential for individuals aspiring to excel in the retail sector.
The course will deepen your understanding of how to meet and exceed customer expectations, as well as teach you how to use feedback to enhance your performance and promote products and services effectively.
Entry requirements
There are no formal entry criteria, however it is advisable that learners already have a Level 2 or equivalent qualification (Five or more GCSE/O levels grade A*-C, one A level, two or three AS levels, NVQ Level 2).
Funded via the Adult Education Budget. To be eligible for the adult education budget, learners must be over 19 years old at the start of the current academic year, have lived in the UK for 3 or more years and live in a non-devolved area (You must not live in Cambridgeshire, Peterborough, Greater Manchester, Greater London, Liverpool City Region, Tees Valley, West Midland, West of England or Sheffield City Region). Not funded for Scotland, Wales and Ireland
Key Information
A short, accredited Distance Learning Qualification completed within 12- 16 weeks. Self-Study Knowledge Based Qualification with the support of a subject specialist trainer. Choice of Paper and Online Resources and Assessments Method subject to availability. The sooner you complete one course the sooner you can move onto another. Ideal for continued professional development in your area of expertise, to gain prior knowledge for future employment or for your own personal interest in the subject.
Experience in the workplace is not essential as this is a knowledge-only qualification.
Programme Content
Unit 1 - Understanding Customer Service in the Retail Sector
Unit 2 - Understanding the Retail Selling Process
Unit 3 - Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
Unit 4 - Understanding How a Retail Business Maintains Health and Safety on its Premises
Unit 5 - Understanding Retail Consumer Law
Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment
Progression opportunities
Learners may wish to progress onto another distance learning course in another subject for example in Customer Service, Business Start Up Team Leading or Mental Health Awareness.
Where can you work?
Ideal for anyone working or wanting to work in Retail.
