Level 2 Certificate Understanding Excellence in Customer Service for Hospitality
Course Overview
When you're working in hospitality, it's important to make sure you give customers a great first impression. This course will teach skills including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.
This includes legislation and guidance when working in this sector, as well as the professional personal standards to maintain.
Entry requirements
There are no formal entry criteria, however it is advisable that learners already have a Level 2 or equivalent qualification (Five or more GCSE/O levels grade A*-C, one A level, two or three AS levels, NVQ Level 2).
Funded via the Adult Education Budget. To be eligible for the adult education budget, learners must be over 19 years old at the start of the current academic year, have lived in the UK for 3 or more years and live in a non-devolved area (You must not live in Cambridgeshire, Peterborough, Greater Manchester, Greater London, Liverpool City Region, Tees Valley, West Midland, West of England or Sheffield City Region). Not funded for Scotland, Wales and Ireland.
Key Information
A short, accredited Distance Learning Qualification completed within 12- 16 weeks. Self-Study Knowledge Based Qualification with the support of a subject specialist trainer. Choice of Paper and Online Resources and Assessments Method subject to availability. The sooner you complete one course the sooner you can move onto another. Ideal for continued professional development in your area of expertise, to gain prior knowledge for future employment or for your own personal interest in the subject.
Experience in the workplace is not essential as this is a knowledge-only qualification.
Programme Content
Unit 1 - Principles of customer service in the hospitality sector
Unit 2 - Understand effective teamwork in the hospitality sector
Unit 3 - Understand legislation and guidance relevant to the hospitality sector
Unit 4 - Understand professional personal standards in the hospitality sector
Progression opportunities
Learners may wish to progress onto another distance learning course in another subject for example in Business Administration, Team Leading, Mental Health Awareness or Self-Harm and Suicide Prevention.
Where can you work?
Ideal for indivduals working or wishing to work in the hospitality industry.
