Level 2 Certificate Principles Of Customer Service
Course Overview
Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.
This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance.
Entry requirements
There are no formal entry criteria, however it is advisable that learners already have a Level 2 or equivalent qualification (Five or more GCSE/O levels grade A*-C, one A level, two or three AS levels, NVQ Level 2).
Funded via the Adult Education Budget. To be eligible for the adult education budget, learners must be over 19 years old at the start of the current academic year, have lived in the UK for 3 or more years and live in a non-devolved area (You must not live in Cambridgeshire, Peterborough, Greater Manchester, Greater London, Liverpool City Region, Tees Valley, West Midland, West of England or Sheffield City Region). Not funded for Scotland, Wales and Ireland
Key Information
A short, accredited Distance Learning Qualification completed within 12- 16 weeks. Self-Study Knowledge Based Qualification with the support of a subject specialist trainer. Choice of Paper and Online Resources and Assessments Method subject to availability. The sooner you complete one course the sooner you can move onto another. Ideal for continued professional development in your area of expertise, to gain prior knowledge for future employment or for your own personal interest in the subject.
Experience in the workplace is not essential as this is a knowledge-only qualification.
Programme Content
Unit 1 - Principles Of Customer Service and Delivery
Unit 2 - Understand Customers
Unit 3 - Understand Employer Organisations
Unit 4 - Understand How To Communicate With Customers
Unit 5 - Understand How To Develop Customer Relationships
Unit 6 - Understand How To Ressolve Problems and Deliver Customer Service To Challenging Customers
Unit 7 - Undertstand How To Develop Working Relationships With Colleagues
Progression opportunities
Learners may wish to progress onto another distance learning course in another subject for example in Equality and Diversity, Business Administration, Team Leading or Mental Health Awareness.
Where can you work?
This course is ideal for anyone working in a customer service role, within any sector. If you work in Hospitality or Health and Social Care, you may prefer our sector specfic customer service qualifications instead of this course.
