Advanced Apprenticeship (Level 3) Information Communications Technician
Role overview
The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.
The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
Entry requirements
- Five GCSE’s at Grade C/4 (or above) including Level 2 or GCSE C/4 or above in English, Maths and Science.
- If an Apprentice has not already achieved Level 2 (GCSE C/4 or above) English & Maths they must: -Study for and achieve Functional Skills Level 2 English & Maths.
- Initial Assessment on enrolment Level 2 Maths & English
Qualifications obtained
Level 3 Information Communications Technician Apprenticeship Standard
Programme includes
Core occupation duties:
Duty 1 - Provide technical support to customers both internal and external through a range of communication channels
Duty 2 - Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
Duty 3 - Interpret technical specifications relevant to the ICT task
Duty 4 - Apply the appropriate security policies to ICT tasks in line with organisational requirements
Duty 5 - Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
Duty 6 - Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
Duty 7 - Apply appropriate testing methodologies to hardware or software or cabling assets
Duty 8 - Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
Duty 9 - Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Plus specific duties depending on option chosen between:
- Support Technician
- Network Technician
- Digital Communications Technician
Where can you work?
Typical examples of occupational roles include:
1st & 2nd line support telecoms technician; cloud technician; Communications technician; Cyber/Security support; Help desk support; Network support; Office IT Technician; IT support analyst
Key information
Starts
- The apprenticeship programme is a roll on roll off programme and can be started at any time.
Enrolment
- The enrolment process will be completed prior to the start date of the apprenticeship.
Delivery
- The apprenticeship will delivered at Loughborough College for one day per week (Term time only)
Awarding organisation
BCS
Progression opportunities
Full-time employment
Level 4 Apprenticeship standard
Additional information
Current Delivery Involves:
- One day per week (Term time only) at Loughborough College
- A progress review every 12 weeks with dedicated trainer assessor and line manager / workplace mentor
- Observations and professional discussions with dedicated trainer assessor in the workplace
