Job Overview

Base location: Home* with travel to clinical settings and client homes in Leicester and Leicestershire
Contract: Fixed term to December 2025 with possibility of extension
*Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager.

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

Citizens Advice LeicesterShire, in partnership with Macmillan Cancer Support, is looking for an administrator to join our team. You’ll be the first point of contact for our clients, providing a welcoming and supportive experience from the moment they reach out to us.

This role requires a unique blend of empathy, efficiency, and organisational skills. You’ll be answering calls, managing appointments, and maintaining accurate records, all while ensuring our clients feel supported and informed.

What we need you to do:

Answer our Macmillan Helpline, responding to enquiries, scheduling client appointments, and referring clients to other services as needed.
Handle incoming and outgoing mail, maintain accurate client data records on our case management system, and ensure all tasks are completed promptly.
Assist our team with administrative tasks, help prepare statistics and reports, take minutes at meetings, and produce documents.
Manage diaries, order supplies, and contribute to keeping our resources up-to-date

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: 12pm on Monday 2nd December 2024

Planned date(s) for interviews: remotely in the week commencing 9th December 2024

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Skills and Qualifications required

You’re comfortable with IT and quick to learn new systems. Experience with Google Workspace and Adobe would be a plus.
You build relationships easily and communicate effectively, whether in person, over the phone, or through email.
You can juggle multiple tasks and adapt to changing priorities.
You’re enthusiastic, proactive and always ready to lend a hand.