Base location: Home based* with travel to clinical settings and client homes in Leicester and Leicestershire

Contract: up to 31st December 2025 with a possibility of extension

*Your primary residence must be in England or Wales. For contractual purposes, "home" is the address listed on your job application. Any changes to this address, whether permanent or temporary, must be approved in advance by your line manager. This role is primarily home based, however, some travel may be required for meetings and team activity. You will be informed in advance regarding any travel requirements. This includes but is not limited to meetings held quarterly or once in six months without any specific time set. Please be advised that we’re not considering fully remote posts for this role.

Who We are:
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:
We’re looking for a dedicated individual to join our Macmillan Welfare Benefits Advice Team. You’ll work closely with people affected by cancer, providing compassionate advice on welfare benefits.

The main purpose of the role:

Offer guidance and support on welfare benefits via phone, letter, online meetings, and in-person visits (when necessary).
Assist clients in making well-informed choices about their benefits.
Advocate for clients, contacting services and negotiating on their behalf to maximise their income.
Carefully maintain records to ensure seamless service for our clients.

Why work with us?
We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: 12pm on 14/04/25

Planned date(s) for interviews: week commencing 21/04/25, remotely

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check.

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

Skills and Qualifications required

What you’ll bring:
You’re someone who understands the challenges faced by people with cancer. You’re patient, kind, and an excellent listener. Your goal is to empower clients and help them navigate a complex system.

To be successful in this role, you will:

Communicate clearly and sensitively, both in writing and speaking.
Build positive working relationships.
Manage your workload effectively, even under pressure.
Work well within a team while also taking initiative.

Hours per week

37