KEYFACTS
Location:
Market Harborough
Wage:
£22,183 a year
Possible Start Date:
13-01-2025
Working Week:
Monday - Friday 9am-5pm.
Apprenticeship Framework:
Business and administration
Level:
Advanced
Duration:
1 Year 6 Months
APPRENTICESHIPSUMMARY
We are looking for an apprentice to work in the Electoral Services & Local Land Charges team. Working with colleagues who deal with electoral registration, running elections and processing land searches for people moving house, you will gain all-round skills including customer service, understanding legislations & administrative experience.
You won’t have to work at a polling station giving out ballot papers, but you will be part of the core team who makes sure that our 75,000 electors can vote by visiting a polling station or by post.
You will be working in the council offices within a small team in an administrative role. You would be dealing with customers, our councillors and others teams around the council.
This role is very varied and you can be talking to a customer about their postal vote or checking ballot papers to make sure the wording is correct. You will also be processing local searches on our Total Land Charges software system, making sure that the work is done within set timelines.
The tasks that you will be dealing with include but won’t be limited to:
- Sorting and scanning electoral registration forms, then inputting information onto a data base regarding electoral registration as well as making enquiries of customers.
- Dealing with customer and Officer enquiries on the telephone, by email as well as in person regarding registering to vote, voting by post or at a polling station.
- Dealing with office-based services which can include, receiving and sending post, copying, scanning and filing of documents.
- Using our election management system to update staff, polling stations and many other areas of election planning.
- Assisting the Land Charges Officer with processing searches submitted by Solicitors as an essential part of buying a property.
Whilst working mainly within the Electoral Services and Local Land Charges team, team we will ensure you are able to gain knowledge of how the Council works as a whole by spending time in other areas and learning their processes and roles.
Please note, during the election period travel to other locations is neccessary, therfore candidates are required to have a full driving licence and their own transport.
REQUIREMENTS ANDPROSPECTS
DESIRED SKILLS & PERSONAL Qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Things to consider
• Due to the nature of the job and the information you are dealing with, confidentiality is very important. • You will be working in The Symington Building in Market Harborough Town Centre. You must be able to travel to Market Harborough daily. • You will be working in an open plan office environment where people “hot desk” and so move around frequently and are not always working in the office. • You may need to work late sometimes or attend evening meetings with prior notice • You will be expected to wear appropriate business attire and an identification badge. • The job is an administration role and so is mainly sitting down most of the day. • This is only a fixed term contract and there is no guarantee of a job at the end of your apprenticeship although you will be eligible to apply for internal vacancies and will receive support in completing an application for these roles.ABOUT THEEMPLOYER
Harborough District Council
Harborough District Council (HDC) is a small rural based Local Authority the main office is based in Market Harborough. The role of HDC is to support the residents of the district. The Council supports the residents of the whole 240 square miles with waste management, planning, housing, council tax, Leisure services as well as running elections and electoral registration.